North American insurance companies saved over $5,000,000 in a sample of 634 insurance claims processed by Esporta Certified Operators.  These savings were achieved by using the Esporta Wash System to restore laundry, shoes, purses, clothing, and other textiles rather than replacing them.  Many of these restored items would have otherwise been considered non-restorable, cashed out, and sent to a landfill.  In addition to the substantial reduction in claim costs, these restoration companies also helped insurers achieve greater customer service ratings.  This increase in customer service ratings is made possible through a reduction in the number of service providers interacting with the policyholder, a faster and simpler claim settlement process, and greater success in restoring items with sentimental value.

THE OLD WAY OF RESTORING LAUNDRY, CLOTHING, AND OTHER TEXTILES

Restoration dry-cleaners are typically called out to a fire or flood to handle the soft contents from fire or water claims.  These companies will use front loading wet washers as well as dry-cleaning machines and hand cleaning methods to restore soft contents.  Using these methods, a restoration dry-cleaner has the ability to handle a small percentage of the soft contents that have been affected.  The remaining goods are considered non-restorable, cashed out, and sent to a landfill for disposal. 

THE NEW WAY OF RESTORING LAUNDRY, CLOTHING, AND OTHER TEXTILES

New technology called the Esporta iS4000 Wash System has come about to allow restoration contractors to restore soft contents in-house rather than having to subcontract them to a restoration dry-cleaner.  The Esporta iS4000 Wash System is capable of restoring an average of 90% of the soft contents in a home.  Esporta Certified Operators restore an average of 85% of the items that are considered non-restorable using other methods.  This significant increase in cleaning ability results in a reduction of claim costs for the insurer and an increase in revenue generated for the restoration contractor - a win-win for all parties.  

Jason Fletcher, owner of SERVPRO® of North Central Tazewell County IL SERVPRO explained, “Since we have incorporated the Esporta Wash System into our business it has allowed us to deliver a better product than the conventional front load wash machines we owned and we have saved thousands of dollars in dry-cleaning expenses. We are currently running about 99% of soft contents through our [Esporta] machine. My employees are thrilled about it as well; it truly has started to change our company in a great way".

Jason Fletcher/ Owner -

THE IMPACT ON INSURANCE POLICYHOLDERS

More and more property and casualty insurance companies are looking for full-service restoration companies that can offer a one-stop solution to meet their policyholders’ needs.  This trend is congruent with the J.D. Power and Associates insurance industry survey that indicated that customer satisfaction decreases significantly when the policyholder has more than two points of contact in the claim settlement scenario.  By adopting in-house contents restoration through the Esporta Wash System rather than subcontracting to a restoration dry-cleaner, the contractor has the ability to improve the customer satisfaction on the job.    

 

Neil Grant was born and raised in British Columbia, Canada.  A graduate of the UBC School of Business, Neil is a senior account manager at Esporta Wash Systems Inc.  Over the past 10 years, Neil has been helping restoration companies succeed and stand out in their marketplace through in-house soft contents, textile, and laundry restoration.  In his free time, Neil loves to ski, hike, and mountain bike in the British Columbia Mountains with his wife, two children, and their dog Duke.  For more information, contact Neil Grant neil.grant@esporta.ca 1.800.881.7781 ext. 116


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